Part 1 of 2 – March 25, 2025 (9:30am – 11:30am)
Part 2 of 2 – March 26, 2025 (9:30am – 11:30am)
This series establishes the value of residential heat pump water heaters with scenarios that address key barriers to their adoption. It provides targeted sales training to identify customers and opportunities for presenting to stakeholders. Class content delves into key installation considerations including how to address space limitations, managing noise and condensate, system sizing, as well as establishing operational modes and troubleshooting.
Instructor Bio:
Lester Terrance, HVAC/R
Lester Terrance has been active in the HVAC industry since 2003, including 12 years in the United State Air Force, seven of those years serving as HVAC Field Supervisor at the US Department of State. He is a licensed Master HVAC in the states of Maryland and Virginia, an EPA Certified Universal Technician, and an Authorized Overseas Certified Technician (Multi-stack). Lester is an HVAC Instructor and subject matter expert at D+R LEARN. Lester earned his AAS in Mechanical and Electrical Technology in 2013.
Agenda:
– Introduction and safety message
– HPWH technology overview
– HPWH space and location considerations
– Managing condensate
– HPWH sizing
– Switching from gas to a HPWH
– What is driving the market for HPWH’s
– Planned replacement opportunities
– HPWH marketing and consumer awareness
– HPWH benefits
– Overcoming objection
The objective of this course is that at the conclusion, participants will be able to:
– Explore the technology of heat pump water heaters
– Examine the value proposition for heat pump water heaters as replacements in a variety of residential scenarios
– Targeted sales training to assist in the process of identifying and qualifying customers
– Understand the key challenges to installation of heat pump water heaters
Continuing Education Credits:
BOC: 4, CABEC: 4
Audience Level:
Introductory
Electrification:
Yes
Sector:
Residential
Keywords:
BOC | CABEC | HVAC | Home Performance | Finance | ZNE / Electrification / Decarbonization | Energy / Sustainability Consultant | HVAC / Mechanical Contractor | General Contractor | Builder / Developer – Commercial | Plumbers / Pipe Fitters
